Providing technical and logistical support
24 hours a day, 7 days a week
Keppel Data Centres is equipped with a strong support team comprising of experienced professionals competent in the design and operations of critical mechanical and engineering infrastructure.
Our dedicated onsite operations staff are ever-ready to support you in bespoke deployments, providing a full range of services from rack layouts to staging and storage.
Our support includes:
- 24x7 response hotline
- Monthly client reports with regular operational and management reviews
- Infrastructure and security audits
- Regular site checks of all critical equipment and systems
- Prompt response to incidents, with stringent reviews and follow-ups
- Well-defined operational processes with multiple controls ensuring the 24x7 availability of all data centre critical services
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